Pre-authorisation and helpline numbers

How to pre-authorise in-patient treatment, daycare treatment, medical evacuation, compassionate emergency visit, or preparation or transportation of body or mortal remains

You or your personal representative must request pre-authorisation for any in-patient treatment, daycare treatment, medical evacuation, compassionate emergency visit, or preparation or transportation of your body or mortal remains, before it takes place.

In emergency cases we would reasonably expect to be notified within the first 24 hours.

Call the international helpline on the numbers below:

From Australia, call free on 1800 147 528

From China, call free on 400 120 0542

From Greece, call free on 00 800 1809 204 3805

From Hong Kong, call free on 800 905 391

From Japan, call free on 00 531 642 084

From Malaysia, call free on 180 080 2157

From the Philippines, call free on 1800 8739 5246

From Singapore, call free on 800 641 1123

From South Africa, call free on 0 800 980 821

From Thailand, call free on 001 800 647 355

From the UAE, call 800 0640 1957

From the UK, call free on 0800 0327 921

From the USA, call free on 1 866 895 7795

If you are calling from a country not shown above, call collect or direct on: +44 (0)1252 351200.

To make a collect call you must first contact the telephone operator in the country you are calling from. You must then say that you would like to make a collect call and give the number shown above. The operator should then connect you to the international helpline at no charge to you.

You can also call this number in the normal way. If you call direct, you may be charged the local international rate.

If you are not able to call collect on the above number from the country where you are, we will be happy to call you. Please advise your number with a quick paid call to our number above.

Fax number: +44 (0)1252 351202.

All incoming and outgoing calls to and from the international helpline will be recorded for monitoring and training purposes.

Make sure you have your member number at hand when calling the international helpline. The helpline also might ask you of your medical practitioner’s name and the name and telephone number of the treatment provider when you need to pre-authorise in-patient treatment or daycare treatment.

If you want to contact InterGlobal regarding any aspect of your insurance policy click here.