Whether you are interested in taking out a plan or you already have one, use this area to download copies of brochures, forms and policy documentation.

Click here to take you back to the Aetna International product pages.

Using the download area

Documents differ from country to country. If you are already a member please select the office that administers your plan. If you are looking for more information about taking out cover, please select the country that you require cover in or choose ‘Worldwide’ if that country is not listed. Then select the product, the year (in which your policy was purchased) and finally select the document type.

I’m not sure which type of document I need

  • Application form Form to complete and submit to apply for cover
  • Claims procedures Information on how to make a claim
  • Claims form Form to complete and submit for reimbursement of medical fees
  • Plan guide Full description of cover plus what’s excluded from cover
  • Policy summary Key facts regarding the cover provided under each plan
  • Table of benefits Full description of plan benefits and their financial limits
  • Client update Changes to plans which take effect at renewal for members

What if I belong to a corporate or group scheme?

If you are part of a company scheme you may have been given log-in details to our MyMembership portal to access your plan documents. Contact your group secretary or plan administrator for more information. If you are unable to find what you are looking for, please contact us.


United Kingdom (Worldwide)
Channel Islands UltraCare
2015
Application forms
Brochures
Plan summaries
Table of Benefits
2014
Application forms
Brochures
Plan summaries
Table of Benefits
Claims
2015
Claim forms
Claims procedures
2014
Claim forms
Client updates
2015
2014
Maternity add-on
2015
Plan summaries
Table of Benefits
2014
Plan summaries
Table of Benefits
Payments
2014
Personal Accident add-on
2015
Plan summaries
Table of Benefits
2014
Plan summaries
Table of Benefits
Travel add-on
2015
Plan summaries
Table of Benefits
2014
Plan summaries
Table of Benefits
UltraCare
2015
Application forms
Brochures
Plan guides
Plan summaries
Questionnaire
Table of Benefits
2014
Application forms
Brochures
Plan guides
Plan summaries
Table of Benefits
UltraCare International Schools
2015
Application forms
Brochures
Plan guides
Plan summaries
Table of Benefits
2014
Application forms
Brochures
Plan guide
Plan summaries
Table of Benefits
Africa
Africa UltraCare
2015
Application forms
Brochures
Plan summaries
Table of Benefits
2014
Application forms
Brochures
Plan summaries
Table of Benefits
2013
Brochures
Claims
2015
Claim forms
Claims procedures
2014
Claim forms
Client updates
2015
2014
Maternity add-on
2015
Table of Benefits
2014
Table of Benefits
Personal accident add-on
2015
Plan summaries
Table of Benefits
2014
Table of Benefits
Travel add-on
2015
Plan summaries
Table of Benefits
2014
Table of Benefits
UltraCare
2015
Application forms
Brochures
Plan guide
Plan summaries
Table of Benefits
2014
Application forms
Brochures
Bahrain
Claims
2015
Claim forms
Claims procedures
2014
Claim forms
Claims procedures
Client updates
2015
2014
Maternity add-on
2015
Table of Benefits
2014
Table of Benefits
Personal accident add-on
2015
Table of Benefits
2014
Table of Benefits
Travel add-on
2015
Table of Benefits
2014
Table of Benefits
UltraCare
2015
Plan Guide
Table of Benefits
2014
Application forms
Plan Guide
Table of Benefits
UltraCare International Schools
2015
Plan Guide
Table of Benefits
2014
Application forms
Brochures
Plan Guide
Table of Benefits
City (Greece)
Claims
2015
Claim forms
Claims procedures
2014
Claim forms
Claims procedures
Client updates
2015
2014
Maternity add-on
2015
Plan summaries
Table of Benefits
2014
Plan summaries
Table of Benefits
Personal accident add-on
2015
Plan summaries
Table of Benefits
2014
Plan summaries
Table of Benefits
Travel add-on
2015
Plan summaries
Table of Benefits
2014
Plan summaries
Table of Benefits
2013
Policy summaries
UltraCare
2015
Application forms
Brochures
Plan guide
Plan summaries
Table of Benefits
2014
Application forms
Plan guide
Plan summary
Table of Benefits
2013
Plan Guides
Hong Kong
Maternity add-on
2015
Table of Benefits
2014
Table of Benefits
Indonesia
Claims
2015
Claim forms
Claims procedures
2014
Claim forms
Claims procedures
Client updates
2015
2014
Maternity add-on
2015
Table of Benefits
2014
Table of Benefits
Personal accident add-on
2015
Table of Benefits
2014
Table of Benefits
Travel add-on
2015
Table of Benefits
2014
Table of Benefits
UltraCare
2015
Application forms
Plan Guide
Table of Benefits
2014
Application forms
Brochures
Plan Guide
Table of Benefits
Japan
Claims
2015
Claim forms
Claims procedures
2014
Claim forms
Claims procedures
Maternity add-on
2015
Plan summaries
Table of Benefits
2014
Plan summaries
Table of Benefits
Personal accident add-on
2015
Plan summaries
Table of Benefits
2014
Plan summaries
Table of Benefits
Travel add-on
2015
Plan summaries
Table of Benefits
2014
Plan summaries
Table of Benefits
UltraCare
2015
Application forms
Brochures
Plan guide
Plan summaries
Table of Benefits
2014
Application forms
Brochure
Plan guide
Table of Benefits
UltraCare International Schools
2015
Application forms
Brochures
Plan guide
Plan summaries
Table of Benefits
2014
Application forms
Brochure
Plan guide
Table of Benefits
2013
Brochures
Jordan
Claims
2015
Claims procedures
2014
Claims procedures
Maternity add-on
2015
Table of Benefits
2014
Table of Benefits
Personal accident add-on
2015
Table of Benefits
2014
Table of Benefits
Travel add-on
2015
Table of Benefits
2014
Table of Benefits
UltraCare
2015
Application forms
Plan Guide
Table of Benefits
2014
Plan Guide
Table of Benefits
Kuwait
Claims
2015
Claims procedures
2014
Claims procedures
Client updates
2015
2014
Maternity add-on
2015
Table of Benefits
2014
Table of Benefits
Personal accident add-on
2015
Table of Benefits
2014
Table of Benefits
Travel add-on
2015
Table of Benefits
2014
Table of Benefits
UltraCare
2015
Plan Guide
Table of Benefits
2014
Application forms
Brochures
Plan Guide
Table of Benefits
UltraCare International Schools
2015
Plan Guide
Table of Benefits
2014
Application forms
Brochures
Plan Guide
Table of Benefits
Malaysia
Claims
2015
Claim forms
Claims procedures
2014
Claim forms
Claims procedures
Maternity add-on
2015
Table of Benefits
2014
Table of Benefits
Personal Accident add-on
2015
Table of Benefits
2014
Table of Benefits
Travel add-on
2015
Table of Benefits
2014
Table of Benefits
UltraCare
2015
Application forms
Brochures
Plan Guide
Table of Benefits
2014
Application forms
Brochures
Table of Benefits
Mozambique
Claims
2014
Claim forms
Oman
Claims
2015
Claim forms
Claims procedures
2014
Claim forms
Claims procedures
Client updates
2015
2014
Maternity add-on
2015
Table of Benefits
2014
Table of Benefits
Personal accident add-on
2015
Table of Benefits
2014
Table of Benefits
Travel add-on
2015
Table of Benefits
2014
Table of Benefits
UltraCare
2015
Plan Guide
Table of Benefits
2014
Application forms
Brochures
Plan Guide
Table of Benefits
UltraCare International Schools
2015
Plan Guide
Table of Benefits
2014
Application forms
Plan Guide
Table of Benefits
Pakistan
Claims
2015
Claim forms
Claims procedures
2014
Claims forms
Client updates
2015
2014
Maternity add-on
2015
Table of Benefits
2014
Table of Benefits
Personal accident add-on
2015
Table of Benefits
2014
Table of Benefits
Travel add-on
2015
Table of Benefits
2014
Table of Benefits
UltraCare
2015
Application forms
Brochures
Plan Guide
Table of Benefits
2014
Application forms
Brochures
Plan Guide
Table of Benefits
Qatar
Claims
2015
Claim forms
Claims procedures
2014
Claim forms
Claims procedures
Client updates
2015
2014
Maternity add-on
2015
Table of Benefits
2014
Table of Benefits
Personal accident add-on
2015
Table of Benefits
2014
Table of Benefits
Travel add-on
2015
Table of Benefits
2014
Table of Benefits
UltraCare
2015
Plan Guide
Table of Benefits
2014
Application forms
Brochures
Plan Guide
Table of Benefits
UltraCare International Schools
2015
Plan Guide
Table of Benefits
2014
Brochures
Saudi Arabia
Claims
2015
Claims procedures
2014
Claims procedures
Singapore
Claims
2015
Claim forms
Claims procedures
2014
Claim forms
Claims procedures
Client updates
2015
2014
Direct Billing
https://interglobal.aetnainternational.com/wp-content/uploads/2017/03/IGSG-DB-List-MORI-CPME-FMU-February-2017.pdf
https://interglobal.aetnainternational.com/wp-content/uploads/2017/03/IGSG-DB-list-for-MHD-February-2017.pdf
https://interglobal.aetnainternational.com/wp-content/uploads/2013/07/Restructured-Hospital-List.pdf
Legal Notices
https://interglobal.aetnainternational.com/wp-content/uploads/2013/07/ANNEX-P-27-June-20131.pdf
Maternity add-on
2015
Table of Benefits
2014
Table of Benefits
Personal Accident add-on
2015
Table of Benefits
2014
Table of Benefits
Travel add-on
2015
Table of Benefits
2014
Table of Benefits
UltraCare
2015
Application forms
Brochures
Plan Guide
Table of Benefits
2014
Application forms
Brochure
Plan Guide
Table of Benefits
UltraCare International Schools
2015
Application forms
Brochures
Plan Guide
Table of Benefits
2014
Application forms
Brochure
Plan Guide
Table of Benefits
Thailand
Claims
2015
Claim forms
2014
Claim forms
Maternity add-on
2015
Table of Benefits
2014
Table of Benefits
Personal Accident add-on
2015
Table of Benefits
2014
Table of Benefits
Travel add-on
2015
Table of Benefits
2014
Table of Benefits
UltraCare
2015
Application forms
Plan Guide
Table of Benefits
2014
Application forms
Brochure
Plan guide
United Arab Emirates
Claims
2015
Claim forms
Claims procedures
2014
Claim forms
Claims procedures
Client updates
2015
2014
Executive UltraCare
Table of Benefits
2013
2014
Application forms
2014
Maternity add-on
2015
Table of Benefits
2014
Table of Benefits
Personal Accident add-on
2015
Table of Benefits
2014
Table of Benefits
Travel add-on
2015
Table of Benefits
2014
Table of Benefits
UltraCare
2015
Plan Guide
Table of Benefits
2014
Application forms
Brochures
Plan Guide
Table of Benefits
UltraCare International Schools
2015
Plan Guide
2014
Application forms
Brochures
Plan Guide
Table of Benefits
Vietnam
Claims
2015
Claim forms
Claims procedures
2014
Claim forms
Claims procedures
Client updates
2015
2014
Maternity add-on
2015
Table of Benefits
2014
Table of Benefits
Personal accident add-on
2015
Table of Benefits
2014
Table of Benefits
Travel add-on
2015
Table of Benefits
2014
Table of Benefits
UltraCare
2015
Application forms
Brochures
Plan Guide
Table of Benefits
2014
Application forms
Brochures
Plan Guide
Table of Benefits